Receive and assess
AKIUConfirm the need, location, quantity and accountable contact.
Planning1–2 business days
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
Transport, fleet and drivers
From the transport request to confirmation and service evidence.
Open service or workspace →Starting point
Complete route, schedule, passengers, pick-up location and authorisation policy.
01 02 Confirm availability
AKIUCheck vehicle, driver, rate, access and pick-up window. Urgent requests require explicit confirmation.
TimingSchedule / window to be confirmedVehicle and driver confirmed?YESContinue to the next step ↓03 Approve and fund
Client / applicantAccept the terms and meet applicable payment prerequisites.
TimingDepends on the party’s response04 Dispatch and deliver
AKIUCommunicate identification and the confirmed time; track route changes and incidents.
TimingSchedule / window to be confirmed05 Deliver and confirm
AKIU + clientReview the outcome and evidence; record delivery, receipt or required corrections.
Planning1–2 business days
Journey outcomeCompleted service, trip record and reconciled exceptions.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Receive and assess | AKIU | 1–2 business daysIndicative reference |
| 02 · Confirm availability | AKIU | Schedule / window to be confirmed |
| 03 · Approve and fund | Client / applicant | Depends on the party’s response |
| 04 · Dispatch and deliver | AKIU | Schedule / window to be confirmed |
| 05 · Deliver and confirm | AKIU + client | 1–2 business daysIndicative reference |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
Track my requests →