Receive and assess
AKIUConfirm the need, location, quantity and accountable contact.
Planning1–2 business days
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
Partnership and supplier qualification
From a collaboration proposal to qualification and approved scope.
Open service or workspace →Starting point
Organisation profile, capabilities, coverage and accountable contact received.
01 02 Review capability and evidence
AKIUCheck scope, references and records appropriate to the risk and activity.
Planning3–10 business daysSufficient qualification to proceed?YESContinue to the next step ↓03 Agree terms
AKIU + clientDefine responsibilities, prices, service levels and contract terms.
TimingSchedule / window to be confirmed04 Formalise and assign access
AKIUComplete approvals and assign only the permissions required for the scope.
Planning1–3 business days05 Deliver and review
AKIU + clientTrack delivery, evidence, payments and reviews under the contract.
TimingSchedule / window to be confirmed
Journey outcomeQualification decision and, where agreed, a contract and assigned access.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Receive and assess | AKIU | 1–2 business daysIndicative reference |
| 02 · Review capability and evidence | AKIU | 3–10 business daysIndicative reference |
| 03 · Agree terms | AKIU + client | Schedule / window to be confirmed |
| 04 · Formalise and assign access | AKIU | 1–3 business daysIndicative reference |
| 05 · Deliver and review | AKIU + client | Schedule / window to be confirmed |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
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