Assess the route
AKIUConfirm purpose, category, nationality, role, dependants and the entities involved.
Planning1–3 business days
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
Immigration and mobilisation
AKIU preparation and authority decisions are separate stages.
Open service or workspace →Starting point
Case-specific process category, nationality, role, entity and checklist confirmed.
01 02 Review the file
AKIUCheck received documents, translations, validity and requirements. Obtaining missing documents is a separate dependency.
Planning2–5 business daysFile complete and eligible for submission?YESContinue to the next step ↓03 Submit / attend
AKIU + clientUse the permitted channel and available appointment; retain the submission reference.
TimingSchedule / window to be confirmed04 Await the decision
Responsible authorityFollow additional requests and communicate changes. Timing depends on the category, authority and case.
External timingAuthority / provider timing — confirm for the case05 Verify and mobilise
AKIU + clientCheck the issued document and applicable conditions before confirming travel.
Planning1–2 business days
Journey outcomeRecorded authority outcome and, where authorised, a confirmed mobilisation plan.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Assess the route | AKIU | 1–3 business daysIndicative reference |
| 02 · Review the file | AKIU | 2–5 business daysIndicative reference |
| 03 · Submit / attend | AKIU + client | Schedule / window to be confirmed |
| 04 · Await the decision | Responsible authority | Authority / provider timing — confirm for the case |
| 05 · Verify and mobilise | AKIU + client | 1–2 business daysIndicative reference |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
Track my requests →