Receive and assess
AKIUConfirm the need, location, quantity and accountable contact.
Planning1–2 business days
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
Projects, facilities and maintenance
Work orders with assessment, approval, delivery and verification.
Open service or workspace →Starting point
Location, access, description, criticality, budget and accountable person identified.
01 02 Assess and plan
AKIUValidate the intervention, materials, team and permits; propose a budget and schedule.
Planning2–5 business daysBudget and access approved?YESContinue to the next step ↓03 Approve and fund
Client / applicantAccept the terms and meet applicable payment prerequisites.
TimingDepends on the party’s response04 Execute the order
Team / providerWork within the approved window, with access, parts and safety conditions confirmed.
TimingSchedule / window to be confirmed05 Inspect and close
AKIU + clientCheck acceptance criteria, address defects and record closure.
Planning1–2 business days
Journey outcomeVerified work, evidence and a corrective plan where needed.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Receive and assess | AKIU | 1–2 business daysIndicative reference |
| 02 · Assess and plan | AKIU | 2–5 business daysIndicative reference |
| 03 · Approve and fund | Client / applicant | Depends on the party’s response |
| 04 · Execute the order | Team / provider | Schedule / window to be confirmed |
| 05 · Inspect and close | AKIU + client | 1–2 business daysIndicative reference |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
Track my requests →