Receive and assess
AKIUConfirm the need, location, quantity and accountable contact.
Planning1–2 business days
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
From request to delivery
The shared service journey, with decision points and progress tracking.
Open service or workspace →Starting point
Complete request; delivery schedule confirmed after applicable acceptance, documents, authorisations and funding.
01 02 Prepare the proposal
AKIUItemise scope, fees, expenses, exclusions, timetable and payment terms.
Planning2–5 business daysRequirements and terms confirmed?YESContinue to the next step ↓03 Approve and fund
Client / applicantAccept the terms and meet applicable payment prerequisites.
TimingDepends on the party’s response04 Deliver and track
AKIURecord the case manager, milestones, target date, blockers and required actions.
TimingSchedule / window to be confirmed05 Deliver and confirm
AKIU + clientReview the outcome and evidence; record delivery, receipt or required corrections.
Planning1–2 business days
Journey outcomeService delivered, evidence and next steps recorded.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Receive and assess | AKIU | 1–2 business daysIndicative reference |
| 02 · Prepare the proposal | AKIU | 2–5 business daysIndicative reference |
| 03 · Approve and fund | Client / applicant | Depends on the party’s response |
| 04 · Deliver and track | AKIU | Schedule / window to be confirmed |
| 05 · Deliver and confirm | AKIU + client | 1–2 business daysIndicative reference |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
Track my requests →