Nominate and scope
AKIU + clientConfirm authority, ETA/ETD, people, operations and port-call contacts.
Planning1–2 business days
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
Port call and crew change
A coordinated sequence around ETA/ETD and port and authority clearances.
Open service or workspace →Starting point
Confirmed nomination, vessel, port, ETA/ETD, service list and parties.
01 02 Estimate and prepare
AKIUCoordinate providers, expenses, documents and funding requirements.
Planning1–3 business daysClearances and readiness confirmed?YESContinue to the next step ↓03 Obtain clearances
Responsible authorityComplete applicable port, movement, crew and operational clearances.
External timingAuthority / provider timing — confirm for the case04 Coordinate the call
AKIU + operatorOperate within the authorised window, recording events and changes.
TimingSchedule / window to be confirmed05 Report and reconcile
AKIUReconcile events, services and expenses after evidence is received.
Planning2–5 business days
Journey outcomePort-call record, evidence and expense reconciliation.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Nominate and scope | AKIU + client | 1–2 business daysIndicative reference |
| 02 · Estimate and prepare | AKIU | 1–3 business daysIndicative reference |
| 03 · Obtain clearances | Responsible authority | Authority / provider timing — confirm for the case |
| 04 · Coordinate the call | AKIU + operator | Schedule / window to be confirmed |
| 05 · Report and reconcile | AKIU | 2–5 business daysIndicative reference |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
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