Sign in to the portal
Client / applicantCheck that the email matches the worker profile associated by AKIU.
TimingDepends on the party’s response
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
Worker request to HR
From profile access to resolution of a letter, request or query.
Open service or workspace →Starting point
Active worker profile linked to the authenticated email.
01 02 Record the request
Client / applicantChoose the type, describe the need and retain the reference.
TimingOn successful submissionInformation and responsibility confirmed?YESContinue to the next step ↓03 Triage and assign
AKIU HRValidate the information and identify the owner, priority and additional requirements.
Planning1–2 business days04 Review and prepare the response
HR / responsible officerHandle the request according to its nature. Approvals, payroll calculations or external entities have their own schedule.
TimingSchedule / window to be confirmed05 Respond and update
AKIU HRProvide the response and update the status after handling is complete.
Planning1–2 business days
Journey outcomeResponse or document available through the authorised channel and request updated.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Sign in to the portal | Client / applicant | Depends on the party’s response |
| 02 · Record the request | Client / applicant | On successful submission |
| 03 · Triage and assign | AKIU HR | 1–2 business daysIndicative reference |
| 04 · Review and prepare the response | HR / responsible officer | Schedule / window to be confirmed |
| 05 · Respond and update | AKIU HR | 1–2 business daysIndicative reference |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
Track my requests →