Nominate and scope
AKIU + clientConfirm authority, ETA/ETD, people, operations and port-call contacts.
Vessel calls, crew changes, offshore personnel logistics and husbandry services coordinated through one timeline, cost view, provider network and evidence trail.
Provide the requirements for AKIU review. Availability, quotation, documents and delivery are confirmed separately.
A coordinated sequence around ETA/ETD and port and authority clearances.
Confirmed nomination, vessel, port, ETA/ETD, service list and parties.
Confirm authority, ETA/ETD, people, operations and port-call contacts.
Coordinate providers, expenses, documents and funding requirements.
Complete applicable port, movement, crew and operational clearances.
Operate within the authorised window, recording events and changes.
Reconcile events, services and expenses after evidence is received.
Journey outcomePort-call record, evidence and expense reconciliation.
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Nominate and scope | AKIU + client | 1–2 business daysIndicative reference |
| 02 · Estimate and prepare | AKIU | 1–3 business daysIndicative reference |
| 03 · Obtain clearances | Responsible authority | Authority / provider timing — confirm for the case |
| 04 · Coordinate the call | AKIU + operator | Schedule / window to be confirmed |
| 05 · Report and reconcile | AKIU | 2–5 business daysIndicative reference |
Licensed activities are delivered directly by AKIU only where duly authorised, or through qualified and licensed partners.
One primary contact coordinates the scope, specialists and next steps.
Responsibilities, dependencies, approvals and milestones are clear from the start.
Status, exceptions, actions and decisions are presented at the agreed cadence.
Performance, risk and improvement opportunities are reviewed with the client team.
These answers explain the service and the points to confirm in a quotation. The accepted proposal and contract define each engagement; prices, deadlines and specific conditions are assessed for the case.
We need vessel and voyage details, port, ETA/ETD, expected movements, a crew list where needed, requested services and the responsible party. The plan depends on authorisations, operational windows and requirements applicable to the call.
The estimate uses the known plan, quantities and available costs. Closure compares authorised and delivered services, third-party expenses and documented variations. The proposal defines approvals, advances, supporting records and reconciliation.
The team updates dependencies and communicates the effect on crew, transport, accommodation, suppliers and reserved resources. Waiting, cancellation and urgency follow agreed conditions; a schedule change may require fresh availability and cost approval.
The plan identifies coordination responsibility and the delivery entity. Activities requiring a licence or authorisation are performed by appropriately authorised entities. The service description is not a claim that AKIU holds its own licence for every activity.
They may form part of the plan following assessment and engagement. Each component has its own requirements, authorisations, providers and costs. Coordination does not guarantee authority decisions, clinical availability, evacuation or carrier acceptance.
The proposal identifies scope, deliverables, quantities, period, responsibilities and exclusions. Professional fees, third-party costs, official charges, taxes and expenses should be separated or clearly identified. A related service is included only when expressly stated.
Depending on the service, the proposal may charge per person, case, hire, trip, vehicle, day, month, location or project. Confirm the quantity, frequency and assumptions used. One job advert is separate from the number of people to be hired for the role.
The proposal states the treatment applicable to the engagement and distinguishes estimates from confirmed amounts. Government, consular, port, banking and other disbursements should not be assumed to form part of AKIU fees. External changes are identified and handled under the agreed terms.
The proposal or proforma defines the reference currency, payment currency and, where needed, the conversion source, date and method. Also confirm who bears exchange differences and transfer charges. The public simulator does not lock an exchange rate or replace a formal quotation.
The proposal sets the payment schedule, which may include a deposit, milestone payments, prefunding of third-party expenses or periodic billing. Percentages, milestones, supporting records and bank charges are agreed for the engagement. Creating a portal order does not confirm payment or the start of delivery.
The validity period appears in the proposal or proforma. Availability, quantities, request details and third-party costs may require revalidation after that period or when assumptions change. A client’s preferred date becomes a commitment only when confirmed under the applicable terms.
The change is recorded together with its effect on price, timing, resources and dependencies. The client approves the variation before additional work is performed, according to the agreed authorisation process. Changes to a role, employer, activity, route or location may require a new assessment.
The proposal and contract set the conditions. The review considers work already delivered, reserved resources and third-party costs already committed. Refunds of fees or expenses may also depend on the rules of the entity that received payment; there is no general refund promise.
The approved scope defines the starting point, milestones and service levels, including complete documents, approvals, payment and availability where needed. AKIU response times are distinct from decision times controlled by authorities or suppliers. Delays, blockers and dependencies are communicated.
We need an authorised contact, request description, dates, location, quantities, billing details and approval process. Where applicable, confirm the purchase order, cost centre, signatories, mandate and entity documentation. Personal documents are requested only through the appropriate channels and at the necessary stage.
The proposal identifies included expenses, reimbursable items and costs paid directly by the client, together with limits and approvals. Additional costs require appropriate scope and supporting records. Closure compares estimated, authorised and actual costs according to the contracted service.
The proposal explains who coordinates and who performs each activity. Regulated or specialist services are delivered by appropriately qualified professionals or authorised entities where applicable. Third-party involvement, responsibilities, communication and relevant approvals should be identified in the scope.
Purpose, necessary data, collection channels, authorised people and applicable retention and sharing rules are defined. Portal access depends on the user role and contracted service. Do not send passwords or unauthorised third-party information; clarify confidentiality requirements in advance.
The primary accountable contact, update cadence and escalation channel are defined at the start. Depending on scope, the client receives statuses, outstanding items, decisions, service evidence and billing documentation. Digital visibility depends on enabled modules, integrations and permissions; the public simulator does not create an invoice.
They may be assessed against confirmed volume, duration, recurrence and required capacity. A discount, minimum quantity, review conditions or exclusivity applies only when included in the accepted proposal. An information request does not create a purchase commitment.
Coverage, exclusions, deductibles, responsibilities and reporting procedures are reviewed for the service and recorded in the applicable documents. Confirm who must maintain insurance and which site access or safety conditions apply. A reference to safety coordination is not, by itself, insurance coverage.
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