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Marine, Port, Offshore & Husbandry

Vessel calls, crew changes, offshore personnel logistics and husbandry services coordinated through one timeline, cost view, provider network and evidence trail.

Scope and options

Modular capability, integrated accountability.

✓Port call and husbandry coordination
✓Crew change
✓Embarkation and disembarkation
✓Immigration and document support
✓Transport and accommodation
✓Launch boat and supplies via authorised operators
✓Medical and repatriation coordination
✓Cost control and final call reporting
Designed for
Ship owners and managersOffshore operatorsAgents and charterersMarine procurement teams
PROCESS & LEAD TIMES

Port call and crew change

A coordinated sequence around ETA/ETD and port and authority clearances.

Starting point

Confirmed nomination, vessel, port, ETA/ETD, service list and parties.

Journey and decision pointsRead from top to bottom
  1. 01

    Nominate and scope

    AKIU + client

    Confirm authority, ETA/ETD, people, operations and port-call contacts.

    Planning1–2 business days
  2. 02

    Estimate and prepare

    AKIU

    Coordinate providers, expenses, documents and funding requirements.

    Planning1–3 business days
    Clearances and readiness confirmed?
    YESContinue to the next step ↓
  3. 03

    Obtain clearances

    Responsible authority

    Complete applicable port, movement, crew and operational clearances.

    External timingAuthority / provider timing — confirm for the case
  4. 04

    Coordinate the call

    AKIU + operator

    Operate within the authorised window, recording events and changes.

    TimingSchedule / window to be confirmed
  5. 05

    Report and reconcile

    AKIU

    Reconcile events, services and expenses after evidence is received.

    Planning2–5 business days

Journey outcomePort-call record, evidence and expense reconciliation.

View owners and timing table
Port call and crew change · timing by stage
StageOwnerTiming / lead time
01 · Nominate and scopeAKIU + client1–2 business daysIndicative reference
02 · Estimate and prepareAKIU1–3 business daysIndicative reference
03 · Obtain clearancesResponsible authorityAuthority / provider timing — confirm for the case
04 · Coordinate the callAKIU + operatorSchedule / window to be confirmed
05 · Report and reconcileAKIU2–5 business daysIndicative reference
Explore all processes and timing →
Deliverables

Evidence that can be used.

  • Port call plan
  • Crew movement plan
  • Estimate and approval record
  • Live status and evidence log
  • Final call and cost pack
To begin

Essential information.

  • Vessel and voyage details
  • ETA/ETD and port
  • Crew list and movements
  • Scope and responsible party
  • Authority and provider requirements
Compliance note

Licensed activities are delivered directly by AKIU only where duly authorised, or through qualified and licensed partners.

How your account is governed

Clear accountability throughout the service.

01

Accountable lead

One primary contact coordinates the scope, specialists and next steps.

02

Shared plan

Responsibilities, dependencies, approvals and milestones are clear from the start.

03

Information to decide

Status, exceptions, actions and decisions are presented at the agreed cadence.

04

Service review

Performance, risk and improvement opportunities are reviewed with the client team.

Frequently asked questions

Clear scope. Informed decisions.

These answers explain the service and the points to confirm in a quotation. The accepted proposal and contract define each engagement; prices, deadlines and specific conditions are assessed for the case.

About this service

01What information is needed for a port call or crew change?

We need vessel and voyage details, port, ETA/ETD, expected movements, a crew list where needed, requested services and the responsible party. The plan depends on authorisations, operational windows and requirements applicable to the call.

02What is the difference between the initial estimate and final call cost?

The estimate uses the known plan, quantities and available costs. Closure compares authorised and delivered services, third-party expenses and documented variations. The proposal defines approvals, advances, supporting records and reconciliation.

03How are ETA changes, waiting and urgent services handled?

The team updates dependencies and communicates the effect on crew, transport, accommodation, suppliers and reserved resources. Waiting, cancellation and urgency follow agreed conditions; a schedule change may require fresh availability and cost approval.

04Who provides launch boats, port services and other regulated activities?

The plan identifies coordination responsibility and the delivery entity. Activities requiring a licence or authorisation are performed by appropriately authorised entities. The service description is not a claim that AKIU holds its own licence for every activity.

05Are crew immigration, medical support and repatriation included?

They may form part of the plan following assessment and engagement. Each component has its own requirements, authorisations, providers and costs. Coordination does not guarantee authority decisions, clinical availability, evacuation or carrier acceptance.

Quotation, payment and delivery conditions (16)
01What is included in the proposal, and what sits outside the price?

The proposal identifies scope, deliverables, quantities, period, responsibilities and exclusions. Professional fees, third-party costs, official charges, taxes and expenses should be separated or clearly identified. A related service is included only when expressly stated.

02How is the charging basis determined?

Depending on the service, the proposal may charge per person, case, hire, trip, vehicle, day, month, location or project. Confirm the quantity, frequency and assumptions used. One job advert is separate from the number of people to be hired for the role.

03Are taxes, official charges and third-party payments included?

The proposal states the treatment applicable to the engagement and distinguishes estimates from confirmed amounts. Government, consular, port, banking and other disbursements should not be assumed to form part of AKIU fees. External changes are identified and handled under the agreed terms.

04Which currency applies, and how is foreign exchange handled?

The proposal or proforma defines the reference currency, payment currency and, where needed, the conversion source, date and method. Also confirm who bears exchange differences and transfer charges. The public simulator does not lock an exchange rate or replace a formal quotation.

05Is advance payment required?

The proposal sets the payment schedule, which may include a deposit, milestone payments, prefunding of third-party expenses or periodic billing. Percentages, milestones, supporting records and bank charges are agreed for the engagement. Creating a portal order does not confirm payment or the start of delivery.

06How long is the quotation valid?

The validity period appears in the proposal or proforma. Availability, quantities, request details and third-party costs may require revalidation after that period or when assumptions change. A client’s preferred date becomes a commitment only when confirmed under the applicable terms.

07What happens if scope, quantity or dates change?

The change is recorded together with its effect on price, timing, resources and dependencies. The client approves the variation before additional work is performed, according to the agreed authorisation process. Changes to a role, employer, activity, route or location may require a new assessment.

08Can I cancel, reschedule or request a refund?

The proposal and contract set the conditions. The review considers work already delivered, reserved resources and third-party costs already committed. Refunds of fees or expenses may also depend on the rules of the entity that received payment; there is no general refund promise.

09When does the timeline start, and which service level applies?

The approved scope defines the starting point, milestones and service levels, including complete documents, approvals, payment and availability where needed. AKIU response times are distinct from decision times controlled by authorities or suppliers. Delays, blockers and dependencies are communicated.

10What information and authorisations must the client provide?

We need an authorised contact, request description, dates, location, quantities, billing details and approval process. Where applicable, confirm the purchase order, cost centre, signatories, mandate and entity documentation. Personal documents are requested only through the appropriate channels and at the necessary stage.

11How are additional expenses approved and evidenced?

The proposal identifies included expenses, reimbursable items and costs paid directly by the client, together with limits and approvals. Additional costs require appropriate scope and supporting records. Closure compares estimated, authorised and actual costs according to the contracted service.

12Does AKIU deliver everything directly or use partners?

The proposal explains who coordinates and who performs each activity. Regulated or specialist services are delivered by appropriately qualified professionals or authorised entities where applicable. Third-party involvement, responsibilities, communication and relevant approvals should be identified in the scope.

13How are documents and confidential information handled?

Purpose, necessary data, collection channels, authorised people and applicable retention and sharing rules are defined. Portal access depends on the user role and contracted service. Do not send passwords or unauthorised third-party information; clarify confidentiality requirements in advance.

14How can I follow delivery and billing?

The primary accountable contact, update cadence and escalation channel are defined at the start. Depending on scope, the client receives statuses, outstanding items, decisions, service evidence and billing documentation. Digital visibility depends on enabled modules, integrations and permissions; the public simulator does not create an invoice.

15Are volume discounts or minimum commitments available?

They may be assessed against confirmed volume, duration, recurrence and required capacity. A discount, minimum quantity, review conditions or exclusivity applies only when included in the accepted proposal. An information request does not create a purchase commitment.

16How are insurance, liability and incidents handled?

Coverage, exclusions, deductibles, responsibilities and reporting procedures are reviewed for the service and recorded in the applicable documents. Confirm who must maintain insurance and which site access or safety conditions apply. A reference to safety coordination is not, by itself, insurance coverage.

Need a condition confirmed for your operation? Include it in your request. Request a proposal →

Next step

Describe the outcome you need.

We will frame the service, responsibilities, information, controls and next steps around your operation.

Start a request ↗
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