AKIU HELP CENTRE

A clear next step.

Find guidance, access your portal or speak to our team.

Online support

Guidance from AKIU’s public information, with direct access to our team whenever you need it.

Help guide

How can we help? Choose a topic or describe your question without personal details.

Speak to the team

Review your message. You choose what to share and send it in WhatsApp or your e-mail app.

Message for the team (optional)

WhatsApp E-mail the team Call

+244 926 700 600 · info@akiubcs.co.ao
Human replies depend on team availability. Opening a channel does not send a message.

This assistant cannot access accounts or cases. No conversation history is saved by this feature. Privacy and external services ↗

QUICK ANSWERS

Frequently asked questions

Which services can I request?

AKIU supports workforce and EOR, global mobility, transport and fleet, courier and logistics, marine services, corporate services, facilities and projects. Choose a service and describe your needs in the request form. The team confirms scope and the proposal.

Request a service ↗

How do I apply for a job?

Browse vacancies, create your profile and sign in to the candidate portal with the same account. Registration, applications and selection are free. Optional career services are purchased separately and do not guarantee employment. Do not send application documents in this support channel.

Browse vacancies ↗

I cannot access the candidate portal

Open the candidate portal and sign in with the account used to register. If asked to register for the first time, complete your candidate profile. If access is still blocked, contact the team with the error message only. Never share passwords or access codes.

Open candidate portal ↗

How do I access the worker portal?

The worker portal requires an account linked to an active assignment verified by AKIU. Use the account agreed with HR. If your profile needs verification, ask HR to validate it. Payslips, documents and personal requests belong in the private portal.

Open worker portal ↗

How do I follow up my request?

Confirm receipt using your reference and associated e-mail on the tracking page. Service requests are available in the relevant private area where enabled. This support assistant cannot access case records; use your portal or contact the team for details.

Confirm receipt ↗

What are the lead times?

The processes page shows stages, responsibilities and planning lead times where applicable. Planning references are not approved SLAs. Each request depends on scope, documents, external authorities and formal confirmation by the team. This support assistant does not guarantee dates or approvals.

View processes and lead times ↗

How do I confirm prices and payments?

Request a proposal to confirm scope, price, currency, taxes, terms and validity. Calculators provide planning estimates. Verify payment details through official channels before paying. This support assistant cannot charge or confirm transfers and never asks for bank details, PINs or authentication codes.

Request a proposal ↗

I need mobilisation or visa support

AKIU helps scope mobilisation and document requirements within the contracted service. See Global Mobility and ask the team for an assessment. Immigration decisions belong to the competent authorities; visas, approvals and official timelines are not guaranteed. Share documents only through the secure channel designated by the team.

View Global Mobility ↗

I have a privacy question

For questions about your data or access, correction and deletion requests, contact privacy@akiubcs.co.ao. The team will confirm the procedure and verify identity through the appropriate channel. Avoid documents, health information or full identifiers in this assistant.

Read the privacy notice ↗

I want to speak to the team

Contact AKIU on WhatsApp at +244 926 700 600, by phone or at info@akiubcs.co.ao. Choose a channel below and review your message before sending it. Opening a conversation does not automatically send a message. Replies depend on team availability.

View all contacts ↗

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WhatsApp · +244 926 700 600 ↗info@akiubcs.co.ao ↗All contact options →