Receive and assess
AKIUConfirm the need, location, quantity and accountable contact.
Planning1–2 business days
CLARITY AT EVERY STAGE
Processes and lead times.
Understand what happens, who is involved and what moves the process forward. Choose a journey to view its flowchart and reference timings.
14journeysPT / ENbilingual informationUTC+1Angola time
YOUR JOURNEY
Personal support and errands in Angola
Documents, home, family and business, from request through handover.
Open service or workspace →Starting point
Selected service, beneficiary, payer, location and attendance requirements confirmed.
01 02 Prepare the proposal
AKIUItemise scope, fees, expenses, exclusions, timetable and payment terms.
Planning2–5 business daysRequirements and terms confirmed?YESContinue to the next step ↓03 Approve and fund
Client / applicantAccept the terms and meet applicable payment prerequisites.
TimingDepends on the party’s response04 Perform the task
AKIU + authority / providerSchedule, prepare and follow up. Tax registration, registries, banks, consulates and providers control their own decision or appointment times.
External timingAuthority / provider timing — confirm for the case05 Deliver and confirm
AKIU + clientReview the outcome and evidence; record delivery, receipt or required corrections.
Planning1–2 business days
Journey outcomeHandover file and evidence; external outcomes are recorded separately.
View owners and timing table
| Stage | Owner | Timing / lead time |
|---|---|---|
| 01 · Receive and assess | AKIU | 1–2 business daysIndicative reference |
| 02 · Prepare the proposal | AKIU | 2–5 business daysIndicative reference |
| 03 · Approve and fund | Client / applicant | Depends on the party’s response |
| 04 · Perform the task | AKIU + authority / provider | Authority / provider timing — confirm for the case |
| 05 · Deliver and confirm | AKIU + client | 1–2 business daysIndicative reference |
What if an item is pending?
The case owner identifies what is missing, who needs to act and its effect on timing. “Action required”, “Awaiting external authority” and “Scheduled” distinguish a required reply, an external dependency and a confirmed window. Available statuses depend on the request type.
If the delivered outcome needs correction, record the reason through the case channel. Closure should reflect the outcome actually delivered.
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